Refund Policy for Colton Creations LLC

Effective Date: 1.31.2024

At Colton Creations LLC, customer satisfaction is our top priority. If, for any reason, you find yourself unsatisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:

Customers can request a refund within 7 days of the purchase date. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

2. Process for Requesting a Refund:

To initiate a refund, please contact Jorge Pulido at 209-809-3316, providing your order number and the reason for the refund request. Our dedicated team will promptly review your request and guide you through the refund process.

3. Refund Processing:

Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days. The exact timeframe for the credit to appear in your account may vary based on your financial institution.

4. Return Shipping:

If applicable, customers are responsible for the cost of return shipping. Please follow the instructions provided by our team for returning the item.

5. Non-Refundable Items:

Certain items may not be eligible for a refund. These include personalized or customized products. Please check the product description or contact us for clarification on specific items.

6. Contact Information:

For refund requests or inquiries, please contact:

Jorge Pulido

Phone: 209-809-3316

7. Review of the Policy:

We encourage customers to review this refund policy periodically, as it may be subject to updates or modifications.

This refund policy is designed to ensure transparency and a smooth refund process for our valued customers. If you have any questions or concerns about this policy, please contact Jorge Pulido for assistance.